Contact us

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Group Bookings

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Terms & Conditions

Check-in / Check-out Information

Check-in from 14:00
Check-out at 11:00am

* PLEASE NOTE: Check-in at Hostel One Prague, Hostel One Budapest, Hostel One Basilica & Hostel One Hipstel is from 15:00.
* If your departure is later, you are more than welcome to stay in the hostel during that day. We also have free luggage storage!


Bookings Policy

You can request Bookings via Hostel One’s website or by contacting Hostel One’s staff.

When requesting Bookings, you will be required to provide identification information including, their name, email address, contact telephone number, credit card number and expiry date.

After the booking is made, we will charge the 1st night as a deposit. This deposit is fully refundable, given that you cancel 2 days before your scheduled check-in.

We accept payment in cash or by credit card. Please note that paying with credit card incurs an additional 4% surcharge. If you don't have cash when you arrive, you have the option of paying later during your stay.

City tax is not included. Please note that city tax in Barcelona is 0.75€/person/night. Prague is 21 CZK/person/night. Budapest is an additional 4%.

A different policy applies to confirm bookings over 400€. To confirm your booking, you will need to provide 30% of the total amount in advance. Payment can be through credit card or we can give you our bank details for direct debit. Your booking will be confirmed once payment is received.

Maximum stay of 2 weeks.


Group Booking (more than 8 people)

If you want to make a reservation for more than 8 people, please contact us by email, We have special group prices!


Cancellation Policy

Group Bookings are always to be paid in advance by bank transfer. 30% of the total amount is required to confirm the reservation. The balance will be paid 2 weeks before arrival. Cancellation or any modification must be done 4 weeks before arrival date. We only accept bank transfers. You must send us a receipt of the bank transfer to confirm the booking.

Hostel One has a 2 full day cancellation policy (e.g. if your check in is on Friday, the last day for a free cancellation is on Tuesday). Failure to cancel within this time will result in a cancellation charge equal to the first 2 nights of your stay. Cancellations are only accepted by e-mail and must be received by us at least 2 full days before the arrival.

If you do not show up for your reservation we may charge the first 2 nights of the accommodation to your credit card.

If you have made a "non-refundable" reservation on hostelworld or booking.com, you won't be entitled to a refund if you cancel.

Investors

Hostel One is the leading company in the hostel market.

With over 15 years of hostel management we currently have 12 successful hostels in 6 major European cities.

Our team is always growing, we have over 100 members across all our locations with a diverse range of skills and expertise as Finance, Legislation, Events, Human Resources, Design and Marketing - just to name a few.

Hostel One expands year-on-year by introducing new partners & new hostels.

Our focus is on finding hostels & partners within major European cities.

Spain: Barcelona, Madrid & Seville
France: Paris
UK: London
Ireland: Dublin
Netherlands: Amsterdam
Germany: Berlin & Munich
Austria: Vienna
Denmark: Copenhagen
Sweden: Stockholm

Our knowledge, strategy & branding guarantees the maximum profitability for your hostel.

Hostel One is a prime example of success.

2nd best hostel chain in the world 2016
3 hostels in the top 5 hostels worldwide
Best alternative accommodation
Best Party Hostel
Best Staff
Best Hostel in Spain & Czech Republic


If you're interested, contact us using the contact page or contact us at info@onehostel.com.

Data Protection

Responsible: SIMBAD INVERSIONS, SL; HOST INVERSIONS, SL; HOSA HOSTELERIA, SL + info. (1)
Purpose: to manage the sending of requested information, newsletters and publicity. + info (2) Legitimation: consent of the interested + info. (3)
Recipients: Responsible for treatment outside the EU. + info (4)
Rights Access, rectify and delete data. + info (5)

By filling out the available forms, you agree to provide us with valid personal data that will allow the management of your request by SIMBAD INVERSIONS, SL; HOST INVERSIONS, SL; HOSA HOSTELERIA, SL and its correct identification. The personal data that you must provide us are essential for sending the requested information. The absence of these data or their inaccuracy will lead to the impossibility of carrying out the information services. The data provided is stored in a file owned by SIMBAD INVERSIONS, SL; HOST INVERSIONS, SL; HOSA HOSTELERIA, SL. that complies with current regulations on the Protection of Personal Data in accordance with Organic Law 15/1999 of December 13, Protection of Personal Data, LOPD and the new Regulation 2016/649 of the European Parliament and Council of April 27, 2016. SIMBAD INVERSIONS, SL; HOST INVERSIONS, SL; HOSA HOSTELERIA, SL undertakes to comply with the duty of secrecy of such data, as well as to treat them with confidentiality, assuming the necessary measures to prevent their alteration, loss, treatment or unauthorized access, as set out in the Organic Law 15/1999, of December 13, Protection of Personal Data.

1 - Responsible
Who is responsible for the processing of your data?
Identity: SIMBAD INVERSIONS, SL - B55248405
HOST INVERSIONS, SL - B90249657
HOSA HOSTELERIA, SL - B91907915
E-mail: info@onehostel.com
Head of Data Protection: ARIANE ECHEVARRÍA
Contact: info@onehostel.com

2 - Purpose
For what purpose do we treat your personal data? We inform you that the personal data you provide will be treated in files in order to provide the services and / or information requested, newsletters and advertising. In addition, SIMBAD INVERSIONS, SL has surveillance cameras in different offices, the images are stored for 6 days (unless specific legal requirement). Only SIMBAD INVERSIONS, SL has access to the images. How long will we keep your data? The personal data provided will be kept as long as the deletion is not requested by the interested party.

3 – Legitimation
What is the legitimacy for the treatment of your data? The legal basis for the processing of your data is the acceptance of your consent.

4 - Recipients
To which recipients will your data be communicated?
• SIMBAD INVERSIONS, SL; HOST INVERSIONS, SL; HOSA HOSTELERIA, SL can communicate your data to 5 companies abroad. Your data will only be communicated if you have made a reservation at one of these hostels.

Collaborating companies:
- Prague:
==> Hostel One home (SANT JORDI PRAGA, SRO - CZ28412401)
==> Hostel One Prage (SANT JORDI PRAGA, SRO - CZ28412401)
==> Hostel One Miru (SANT JORDI PRAGA, SRO - CZ28412401)
- Budapest:
==> Hostel One Budapest (GAG ENTERPRISE, KFT - HU24846480)
==> Hostel One Basilica (EPICO, KFT - HU25518119)
- London:
==> Hostel One Candem (NO LIMIT HOSPITALITY - GB257917073)
==> Hostel One Notting Hill (NOTTING HILL HOSTEL, LTD)

• SIMBAD INVERSIONS, SL; HOST INVERSIONS, SL; HOSA HOSTELERIA, SL can communicate your data to 3 companies in the national area. Your data will only be communicated in the event that you have made a reservation in one of these hostels.

Collaborating companies:

- Madrid:
==> Sungate One (SUNGATE HOSTEL, SL - B87129466)
==> Hostel One Madrid (SUNGATE HOSTEL, SL - B87129466)

5 - Rights
What are your rights when you provide us with your data?

• The interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

• In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

• In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Simbad Inversions, SL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

• If you do not wish to receive a newsletter or publicity through your email, you can request the withdrawal by sending an email to info@onehostel.com with subject "low newsltler and advertising". In the course of 10 days you will receive a response as we accept your withdrawal.

To make use of your rights, write an email to the person in charge of Data Protection (section responsible for the file).

How have we obtained your data?

The personal data that we treat in SIMBAD INVERSIONS, SL; HOST INVERSIONS, SL; HOSA HOSTELERIA, SL come from:
Web form

The categories of data that are treated are:
* Contact form:
* First name
* E-mail
* Reservation form:
* First name
* E-mail
* Phone
* Country of residence.
* Credit card number
* Passport or identification document.
* Accompanying data (In case you provide your companion's information, such as name, e-mail, telephone, country of residence, you will be responsible for this data session to our client portfolio).

Specially protected data is not processed.